“Please listen carefully because our menu options have changed … (garble garble)
or, if you (are brain dead, lonely and bored and) would like to speak to a representative press 9 now or simply remain on the line.”
I am one of the seven drivers in North America that does not run red lights. I vote (even for county deputy assistant waste management controller), yield right of way, hold doors for others, pay taxes, recycle, floss, stand up straight, say please and thank you, and nod agreeably during weather-related conversations. I do not mumble, litter, chew gum, describe everything as awesome, or forget the Alamo. There are other things I do not do but modesty prohibits me from an extensive list. These may be my greatest virtues. Suffice it to say I am not a great humanitarian.
I hope to live quite a while longer, but what if admission to a good afterlife is like applying to college? My life GPA (money) is not the best. I will need good references and solid extracurricular to have any shot at even a state school Heaven. I have trouble imagining a Judgement Day with St. Peter and the Pearly Gates, but if there is one, the topic of good works will certainly come up.
When the economy tightened many jobs were eliminated, and those who remained were asked to do more with less. I sympathize with the front-line service providers. Supervisors, under the guise of efficiency and profitability, became bullies and petty tyrants. Now surveys and questionnaires abound whenever there is a transaction. I know if I indicate anything less than blissful, near orgasmic satisfaction someone will get called on the carpet. (I once had a helpful phone worker counsel me where to safely put 8s and 9s to make the survey more credible.) I am familiar enough with professional jargon to provide a specific critique of a staff member’s performance to management-types.
Recently a Best Buy sales associate was explaining 4K TV, LED versus plasma, HDMI pixels, Smart TV and HI DEF. He knew mountains more than me, but he had a grammar glitch. I felt he would have difficulty getting promoted or taken seriously if he continued to refer to different models as “these ones.” I mentioned it to him lightly and with humor. I do not know if it stuck. I also made sure to find his supervisor and let her know how helpful he had been.
My best work is on the phone. If a representative seems willing to go off script and actually help me, I tell them (and the ubiquitous Big Brother) how much I appreciate them explaining how my cable bill is bundled or why it costs more to fly 300 miles than 3,000. I agree to remain on the line to complete a short survey. Whether talking to an airline or an insurance company, behind the behemoth are people pressured to perform. What I do is not sufficient to spare me from spending my afterlife in a roaring fire pit and an eternity of Kenny G. music, but I try to help.
Tom H. Cook is a local writer and professional jacks player. He accidentally invited everyone he has ever e-mailed to endorse him on LinkedIn.